FAQs

Orders

What payment methods do you accept?

We accepet a variety of payment methods including credit and debit cards, PayPal, Apple Pay, and Google Pay. For a complete list of accepted payment methods, please refer to our Payment Options section.

What is your return policy?

We offer a 30-day return policy on all items. Products must be returned in their original condition and packaging. Some exclusions may apply. Please visit our Returns& Refunds page for more detail.

Can I change or cancel my order?

You can change or cancel your order within 24 hours of placing it, as long as it has not yet been dispactched. Please contact our customer service team immediately if you need to make a change.

Products

What types of auto parts do you carry?

We stock a wide range of high-quality car parts, including engine compones, brakes,exhaust system,suspension,electrical parts, and more.

How long does shipping take?

Shipping times vary based on location, but we aim to get your parts to you as quickly as possible. You can check the estimated delivery time during checkout.

How can I find the part I need?

You can search our website by part name, vehicle make and model, OE number, or category. If you're still unsure, contact our support team for help.

Shipping

Do you ship internationally?

Yes,we ship to over 100 countries worldwide.shipping costs and delivery times very depending on the destination. Please visit our Shipping information page or detailed information about international shipping options and costs.

How can I track my order?

Once your order is shipped, we will send you an email with a tracking number. You can use this number to track your order directly on our website under the "Track My Order" section or through the carrier's website.


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Our Vision

What inspired Candru's creation?

Candru was created to solve a fragmentation problem in the auto parts industry. We realized that professional mechanics and DIYers were wasting hours searching across multiple suppliers. We built Candru to be the ultimate 'Global Parts Hub'—bridging the gap between the world's best manufacturers and your garage, all in one place.

What is Candru’s core mission?

To keep the world driving by making global supply chains accessible. Our mission is to provide an unrivaled selection of 35,000+ parts from 45+ leading brands. We exist to ensure that no matter what you drive, the right part is always within reach.

What sets Candru apart?

It’s our 'Global Warehouse' model. Unlike limited local retailers, Candru operates as a comprehensive international distributor. We combine the massive inventory of a wholesaler with the convenience of an online store, giving you factory-direct pricing on thousands of SKUs without the middleman.

Team & Culture

Who leads Candru?

Candru is powered by a global collective of automotive engineers and supply chain veterans. Our leadership team spans across North America and Asia-Pacific, bringing decades of experience in international trade and automotive engineering to ensure efficient operations.

How does Candru ensure the quality of its parts?

We employ a rigorous 'Brand Authorization & Verification' process. As an authorized distributor for over 45 international brands, we guarantee authenticity. Furthermore, our internal quality control team vets every new addition to our catalog, ensuring it meets OEM specifications before it ships.


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